Shipping policy

 

📦 Shipping Policy

🕒 Order Processing

At Chumlings, each item is custom-made using our trusted print-on-demand partners.

  • Orders are processed within 2–5 business days before shipping.

  • Orders placed after 3 PM (GMT), on weekends, or UK public holidays will be processed the next working day.

  • We’ll keep you updated if there are any delays during peak periods.

🚚 Shipping Options & Delivery Estimates

United Kingdom & Europe

  • Standard: 3–7 business days after fulfilment → Total: 5–12 business days

  • Expedited: 1–3 business days after fulfilment → Total: 3–8 business days

United States & Canada

  • Standard: 3–4 business days after fulfilment → Total: 5–9 business days

  • Expedited: 1–3 business days after fulfilment → Total: 3–7 business days

Rest of World

  • Standard: 7–21 business days depending on location

Customs delays may occur. Import taxes and duties are the responsibility of the customer.

💸 Shipping Costs

  • Free standard shipping is available on orders within the UK & Europe.

  • Expedited options are available for faster delivery.

  • Shipping rates outside of the UK & Europe are calculated at checkout based on your location and order size.

📍 Tracking & Notifications

You’ll receive a confirmation email with tracking details as soon as your order is dispatched.
Tracking may be limited in some international regions.

🔁 Returns, Exchanges & Issues

Because all products are made to order, we do not accept returns or exchanges unless:

  • An item is defective

  • The wrong item was received

  • The product arrives damaged

If there’s an issue with your order, contact us within 14 days of delivery at:
📧 info@chumlings.com
Please include your order number and any relevant photos so we can help quickly.

🧾 Customs & Duties

International orders may incur customs duties or import taxes — these are not included in our prices and are payable by the customer.

✏️ Order Changes or Cancellations

  • We accept order changes or cancellations within 12 hours of placing your order.

  • Once production starts, we may not be able to make changes.

📬 Missed or Failed Deliveries

If an order is returned due to an incorrect address or not being collected:

  • We’ll hold it for 30 days and contact you.

  • Reshipment may incur a new delivery charge.

💬 Questions?

We’re always happy to help.
Email: info@chumlings.com
Response time: typically within 1–2 business days